Frequently Asked Questions
Your guide to shopping the latest in streetwear and footwear.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Please allow 1-2 business days for processing before your order is dispatched.
What is your return policy for sneakers and apparel?
We accept returns on unworn items with original tags and packaging within 30 days of purchase. Note that certain limited-release footwear may be final sale.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.
Are your products authentic?
Absolutely. DTLR is an authorized retailer for all brands we carry, including Nike, Jordan, Adidas, and New Balance, ensuring 100% authenticity.
How do I know if a specific shoe will fit?
We provide a comprehensive size guide on each product page. For specific models, we recommend checking the product description for 'true to size' or 'runs small' recommendations.